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FAQs

How Long Will My Order Take?

As soon as you place your order, you will receive an order confirmation e-mail.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. Most orders are processed within 48 hours of placing the order. You can expect to receive most orders within 6 to 9 business days. Since most of our brands ship from their warehouses directly to your front door—ensuring you're getting the authentic products straight from the manufacturer—shipping times may  sometimes vary.  Some brands offer made-to-order products or custom gear and build outs, and those orders may take a little while longer, but Optics Pros and every brand we partner with are completely dedicated to our customer’s satisfaction and to completing and delivering your order as quickly as possible. If your item(s) is on back order (more than 5 days) or unavailable, we will void the pre-authorization and reach out to you via your provided email. If you have any questions about an order please feel free to contact us via email at Orders@OpticsPros.com and a representative will be in touch with you within 1 business day.

How Is My Order Shipped?

We distribute all over the United States via trusted FedEx, UPS, and First Class Priority Mail.

Can I Make Changes To My Order Once It Has Been Placed?

In most cases you cannot make changes to your order once it has been submitted. We begin processing your order immediately so we can ship it out to you as soon as possible. However, with manufacturers it is possible to make changes after the order has been placed, before shipment. **Please contact us immediately to see if your order can be changed.

Why Is My Order Incomplete?

Primarily Optics Pros orders are shipped directly from the manufacturer. If you order two products from two different brands, then your orders items will be shipped separately and shipping times could vary.

Cancellations & Refunds:

All orders cancelled after 48 hours or order are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.

My Order is Damaged:

Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note and take photos of the damage when signing for the delivery.  If your item(s) do arrived damaged, please send photos to orders@OpticsPros.com and we will process an insurance claim and return on your behalf.

Do You Ship Internationally?

At this time, we do not ship internationally.

I Have Not Received A Confirmation Email Regarding My Order?

To ensure you receive all emails from OpticsPros.com, please check your Spam and/or Junk folder in your provided email account. You may opt to add the email addresses Orders@OpticsPros.com to ensure emails arrive in your inbox. If you still have not received any correspondence from Optics Pros, please feel fee to contact us by clicking the Support tab.

What Forms Of Payment Are Accepted?

Optics Pros accepts all major credit cards as well as PayPal.

More FAQs?

We are proud to serve you and constantly strive to provide helpful information by  updating  our FAQs. If you have any questions or concerns please don't hesitate to click Support tab and get in touch with us!