SHIPPING & RETURNS
As soon as you place your order, you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we check to confirm that it is in stock and available for immediate shipment. If your item is on backorder or unavailable, we will reach out to you via e-mail. If your item(s) are available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.
If your order is stock and we process the charges to your credit card, it will ship no later than five business days from the date of your order. We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at orders@OpticsPros.com
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it immediately upon delivery. If your item(s) do arrived damaged, please send photos to Orders@OpticsPros.com and we will process an insurance claim on your behalf.
Cancellations & Refunds:
To ensure prompt, accurate service, all returns require prior return authorization by Optics Pros Customer Service Department.
Once requested, an RMA number will be provided along with detailed return instructions. Please do not return items without prior authorization. Please do not return items without an issued RMA number. Doing so may result in Optics Pros inability to process your return or for delayed refund times.
Optics Pros will accept returns within 30 days of the original invoice date as long as the products are new and in original, unopened packaging (some restrictions apply). All concerns must be brought to the attention of Customer Service within 48 hours of receipt of merchandise.
We are unable to take back products with opened packaging and used products. Optics Pros is not a warranty repair station, and we cannot accept defective merchandise returns. Defective merchandise is subject to the manufacturer’s specified warranty policy, and the manufacturer should be contacted directly for details. Additionally, we cannot accept returns on clearance items, special order merchandise or products that have been shipped to a third-party.
*A 10% restock fee will be deducted from the refund amount for reasons other than manufacturer defect, or a mistake on our part.
*You (the buyer) will be responsible for actual return shipping charges for reasons other than manufacturer defect, or a mistake on our part. Refunds will only be issued to the original credit card that you use when placing your order.
*Our return specialists will issue credit for the return following an inspection, and you will be notified via email if there are any issues or if we are unable to apply credit for the return.
*Optics Pros will process your return within 10 business days of the receipt of the returned merchandise. Credit card companies vary in the time required to post credits back to a customer's account. Please consult your credit card company for additional information regarding credit policies.
Please Note: All orders cancelled after 24 hours are subject to a $20 administration fee, if your order has not shipped. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.